The ground rules for using Levora.

1. Your agreement

By creating an account or using Levora, you confirm that you have read, understood, and agreed to these terms and to our Privacy Policy. If you do not agree, please do not use the service.

2. What we provide

Levora Skincare provides:

• AI-assisted skin analysis and a personalized daily care routine.
• A record of the skincare products you own and a check of how well they work together.
• Purchase of skincare products, where available.

3. Your account

You are responsible for keeping your credentials confidential and for all activity that happens through your account.

• Provide accurate information and keep it up to date.
• One person, one account — do not lend, share, or sell accounts.
• You must be at least 17 years old, or have the consent of a parent or guardian.
• Tell us immediately if you believe someone else has accessed your account.

4. Levora is not a medical service

The skin analysis, skin score, and routines we show are informational and educational. None of it is a diagnosis, a prescription, or a substitute for examination by a qualified health professional.

Do not delay or stop treatment prescribed by a doctor because of guidance in the app. Stop using a product and consult a health professional if you experience irritation, an allergic reaction, or worsening symptoms.

5. Product purchases

As a consumer you are entitled to accurate, clear, and honest information about the products we offer, and to receive products that match what was promised.

• Prices are shown in Indonesian Rupiah. Shipping is calculated separately and shown before you complete your order.
• Payments are processed by a third-party payment provider. Orders are processed once payment is confirmed.
• If a product arrives damaged, defective, or not as ordered, send a claim to admin@levora.id with photos of the product and its packaging.
• Accepted claims are resolved — by replacement, reshipment, or refund — within 7 days, in line with Article 19 of the Consumer Protection Law.

Opened skincare products cannot be returned simply because you changed your mind, unless they are damaged or not as ordered.

6. Content and ownership

The photos and text you upload remain yours. You grant us a limited, non-exclusive, revocable licence to store and process that content solely to operate the service for you — the licence ends when you delete the content or your account.

The Levora name, logo, interface, and software belong to us and are protected by intellectual property law.

7. What you may not do

While using Levora, you may not:

• Upload photos of another person without their consent.
• Use the service for unlawful purposes or to harm others.
• Attempt to breach, reverse-engineer, or disrupt our systems and safeguards.
• Extract data automatically at scale without our written permission.

8. Service availability and changes

We may update, change, or discontinue particular features. For changes that materially affect you, we will give notice in advance through the app or by email. The service may occasionally be unavailable due to maintenance or disruptions outside our control.

9. Liability

We do not include clauses that shift our responsibility onto you, which Article 18 of the Consumer Protection Law prohibits. Our responsibility for the products we sell and the services we provide remains as the law requires.

Beyond what the law does not allow to be limited, we are not liable for loss arising from following in-app guidance without regard to your own skin condition and medical history, or from third-party service disruptions outside our control.

10. Ending your account

You can delete your account at any time via Profile → Delete Account inside the app. We may suspend or terminate an account that breaches these terms or harms other users, with notice and a clear reason unless the law prevents us from giving one.

11. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, we prefer to resolve it by discussion — write to admin@levora.id first.

If discussion does not resolve it, you may bring the matter to the Consumer Dispute Settlement Body or a competent court. Your rights as a consumer under the law of the country where you live are not reduced by these terms.

12. Changes to these terms

If these terms change materially, we will give notice before the change takes effect. Continuing to use the service after that means you accept the updated version.

13. Contact

Questions about these terms can be sent to admin@levora.id.